When I wrote on October 25 about my experience with the Lloyds TSB Bank branch in Valencia, I was careful to say that it had occurred several years previously. More precisely, in 2002. Since then, I’d steered clear of the place. So I thought that, to be fair to Lloyds, I ought to go back and find out whether things had improved.
I’m glad to report that they have. This time the lady who received me spoke very good English and she had no trouble giving me information. In the end she couldn’t help me with the difficulty I put to her, because Lloyds in Spain doesn’t have access to the data of clients’ accounts in the UK. But that’s a banking problem, not a language one, and for English speakers Lloyds UK maintains a round-the-clock telephone call centre. Lloyds Spain’s website is also bilingual.